• Repair
• Where to Ship
• How to Ship
• Notes
• Doubts . . . Maybe it's not working right

If it's completely dead, make sure it's connected to a reliable power source. Try another car.

If it still fails to function, follow these instructions to obtain factory service.

Return your Valentine One and both power cords and lighter adapter (don't send the mounts) to:

Valentine Research
Customer Service
10280 Alliance Road
Cincinnati, Ohio 45242

Ship your unit prepaid and insured, in its original packaging or something equally protective. You are responsible for your Valentine One until it is in our hands, so insist on a proof-of-delivery receipt.

Along with your Valentine One, please enclose the following: your name, billing address (for credit cards) and shipping address; description of the problem; your daytime telephone number; and if your Valentine One is out of warranty (older than one year), send $45 or a credit card number with expiration date to cover the cost of diagnosis and repair.

Your Valentine One will be repaired as soon as possible.

For units that have been abused or modified, a repair cost will be calculated based on parts and labor required. You will be contacted if the repair cost exceeds the $45 basic charge.

• We will not repair any Valentine One that has an unreadable serial number.
• Prices subject to change without notice.

You bought Valentine One because you wanted the best radar protection. When you're really concerned about having the best, doubts come easily . . . "Is it really working right?" . . . "It didn't give much warning that time. Is it dying on me?"

Radar behaves according to the laws of physics. So does Valentine One. There are reasons for everything that happens. Please consider the following possibilities.

1. If you don't get a radar alert from a radar car, was the radar turned on? Remember that Instant-on doesn't send out a detectable beam until it's triggered.
2. There are strong radars and weak ones. If you received a weak alert, could it have been a kind of radar that you're not used to?
3. The radar antenna can be pointed any direction inside the radar car. It doesn't have to point toward the front. Are you sure it was pointed at you? If it's turned away, its strength as you approach is much less.
4. Traffic, particularly trucks, between you and the radar can block the beam. Were you blocked?
5. The radar beam travels in a straight line. Was there a hill or building in the way?
6. Rain, moisture, or dust in the air can shorten radar range. Could this be the reason for the weak alert?

Valentine One was designed to provide you with security. We don't want you to have doubts. If you still feel that your unit is not working properly, call us at 1-800-331-3030. You can discuss your doubts with a technical expert who'll help you decide if your unit should be sent in for service.